LIMITED WARRANTY
Two years of limited coverage, backed by careful production oversight.
Pamlamp warrants eligible lighting fixtures purchased directly from pamlamp.com against covered defects in materials and workmanship for two years from the delivery date.
Who and what is covered
This limited warranty applies to the original purchaser of an eligible Pamlamp fixture bought directly from pamlamp.com and used in accordance with its instructions. It covers verified defects in materials or workmanship that arise during normal intended use.
Warranty period
Coverage lasts two years from the documented delivery date. A replacement part or fixture is covered for the remainder of the original warranty period, unless applicable law requires longer coverage.
What is not covered
- Bulbs, LEDs or other consumables unless integrated and specifically stated.
- Normal wear, aging, patina, fading, or reasonable variation in natural stone, glass, wood, metal, and hand-finished materials.
- Damage from improper installation, wiring, voltage, dimmers, bulbs, maintenance, cleaning, modification, misuse, impact, moisture, corrosion, outdoor use, or environmental conditions.
- Labor, electrician, removal, installation, scaffolding, access, loss-of-use, or incidental costs.
- Products bought from unauthorized sellers or altered after delivery.
How to make a claim
Email support@pamlamp.com with the order number, product name, delivery date, installation date, a description of the issue, and clear photos or video. We may request additional evidence, testing information, or confirmation from a qualified electrician.
Review and response
We aim to acknowledge a complete claim within two business days. Review time depends on the issue and evidence. Do not discard the fixture or affected parts until we confirm that they are no longer needed.
Available remedies
For an approved claim, Pamlamp may provide troubleshooting, replacement parts, repair, replacement with the same or a reasonably comparable product, or a refund when another remedy is not reasonable. The remedy is selected based on the verified issue, availability, and applicable law.
Shipping for approved claims
Pamlamp covers reasonable standard shipping needed for an approved warranty remedy. Expedited shipping, special access, installation, and third-party labor are not included unless approved in writing.
Installation and safety
Fixtures must be installed by a qualified electrician in accordance with local electrical codes and product instructions. If a fixture appears unsafe, stop using it, disconnect power when safe to do so, and contact us. This warranty does not replace mandatory consumer rights.
Warranty support
Email support@pamlamp.com or call +1 816-882-7653. Support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. ET.