Returns & Refunds

Return eligibility

You may request a return within 90 calendar days after delivery. To qualify, an item must be unused, uninstalled, unaltered, and in resalable condition with all parts, hardware, manuals, protective materials, and original packaging. Proof of purchase is required.

How to start a return

Email support@pamlamp.com with your order number, the item and quantity, the reason for return, and photos showing the item and packaging. Do not ship an item until you receive written authorization and return instructions.

Change-of-mind returns

Eligible unused and uninstalled products may be returned within the 90-day window. Once approved, Pamlamp provides a prepaid standard return label and pays the standard return shipping cost. No restocking fee applies to an approved eligible return.

Exchanges

Contact us within 90 days of delivery. Because lighting sizes and finishes have different availability and prices, the clearest process is normally to return the eligible item for refund and place a new order. If a direct replacement is more appropriate, we will explain any price difference before proceeding.

Orders that do not arrive

First review tracking and the estimated delivery window in our Shipping Policy. If an order is overdue or marked delivered but cannot be found, contact us. We will investigate with the carrier and provide an appropriate remedy when the investigation confirms loss or non-delivery.

Cancellation before shipment

Contact us immediately. We will try to cancel the order before processing or dispatch begins, but cancellation is not guaranteed. If the order has already shipped, the return process applies after delivery. Any approved pre-shipment cancellation is refunded to the original payment method.

Items that cannot be returned

• Installed, wired, assembled, used, altered, or damaged-after-delivery items.
• Items missing components or original protective packaging.
• Final-sale, clearance, personalized, custom-made, or made-to-order items when clearly identified as such before purchase.
• Gift cards and products purchased from another retailer.

These exclusions do not limit rights that cannot legally be excluded.

Authorized return address

The correct return destination is supplied in our written return authorization or on the prepaid label. It may differ from the public Pamlamp business address. Returns sent without authorization, to the wrong address, or collect-on-delivery may be refused or delayed.

Return shipping and fees

For approved eligible returns, Pamlamp supplies a prepaid standard return label, pays standard return shipping, and does not charge a restocking fee. The customer remains responsible for safe repacking, carrier handoff, and any optional upgrade or unauthorized shipping method.

Inspection and refund timing

After the authorized return is delivered, we normally inspect it within 5 business days. If approved, we normally initiate the refund within 5 business days after inspection. Your bank or card issuer may require an additional 3–10 business days to post the credit.

Refund amount and method

Approved refunds are sent to the original payment method. The refund covers the eligible product amount and applicable taxes. Non-refundable expedited services, special access charges, duties, brokerage, or unauthorized shipping costs are excluded unless the return resulted from a verified Pamlamp error or legal requirements provide otherwise.