SHIPPING POLICY
Clear delivery expectations, before you order.
We ship Pamlamp lighting to the United States and Canada. The estimates below include order handling and transit, and product-specific exceptions are shown before checkout when applicable.
Where we ship
We currently ship to valid residential and commercial addresses in the United States and Canada. We do not ship to P.O. boxes, APO/FPO addresses, or freight-forwarding addresses unless Pamlamp approves the order in writing before purchase.
Shipping cost
Standard shipping is free for orders delivered within our supported destinations. If an order requires a special access service, remote-area surcharge, appointment service, redelivery, storage, or another non-standard service, we will disclose and obtain approval for any additional charge before it is incurred.
Delivery estimates
Standard-size items: typically 5–8 business days total.
Oversized items: products measuring more than 48 inches in packed dimensions typically require 28–35 business days total and may travel by ocean or specialized freight.
Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees; severe weather, customs, carrier disruptions, remote destinations, and access restrictions can affect timing.
Handling and transit
The estimates above include the time needed to verify the order, complete final quality checks, pack the fixture, and transport it. If a product page or order confirmation gives a different estimate, that product-specific estimate applies.
Carriers and tracking
Standard-size orders normally travel by a tracked parcel or express service. Oversized orders may use freight or ocean transport. We select the appropriate carrier after packing and show the carrier and available tracking details in the shipment confirmation email. We do not guarantee a specific carrier.
Order confirmation and address changes
Please review the delivery address, telephone number, product, finish, size, and quantity immediately after ordering. Contact support@pamlamp.com as soon as possible to request a change. We cannot guarantee changes or cancellation after processing or dispatch begins.
Split shipments
Items in one order may ship separately because of size, packaging, or production timing. You will receive available tracking for each shipment. Split shipments do not create an additional standard-shipping charge.
Taxes, duties, and brokerage
Applicable sales taxes collected by Pamlamp are displayed at checkout. For cross-border deliveries, import duties, taxes, or brokerage charges not shown as included at checkout are the customer’s responsibility. Contact your local authority before ordering if you need an estimate.
Delayed or lost packages
If tracking has not updated for several business days, or the package has not arrived after the estimated window, contact us with your order number. We will open a carrier trace and work toward delivery, replacement, or refund as appropriate after the carrier investigation.
Marked delivered but missing
Check the delivery area, household members, building reception, and nearby safe locations first. Then contact the carrier and Pamlamp promptly. We will assist with a trace, but a carrier investigation may be required before a remedy is issued.
Damage in transit
Inspect all cartons at delivery. Photograph exterior damage before opening, retain the product and all packaging, and report damage within 7 calendar days of delivery. Include the order number and clear photos or video so we can arrange parts, replacement, or another appropriate remedy.
Dispatch and installation
Orders may ship directly from our manufacturing or logistics facility, so the dispatch or authorized return address can differ from our public business address. Delivery does not include installation, assembly, old-fixture removal, or electrical work unless expressly stated. Use a qualified electrician and inspect the product before installation.
Questions about delivery?
Email support@pamlamp.com or call +1 816-882-7653. Support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding U.S. federal holidays. We aim to reply within two business days.